Client's files were created using Font Folio OTF, version 10. We have Adobe Font Folio OTF, version 11 (since Version 10 was no longer available at time of purchase).
When opening client's InDesign files, ALL Mathematical Pi LT Std OTFcharacters show (and PDF) as a multiplication dot.
Originally we thought that the problem was font embedding, since most of the InDesign files we've received from the client consist of placed, linked, and locked references to base files. However, we've also received unlocked, standard InDesign files and the problem persists.
We have tried emptying font caches, reinstalling fonts from the original disk (and emptying font caches again), etc. Because the files are locked, we are unable (and have not been contracted) to go in and change the fonts to the newer version. It is not clear whether the client will be able to purchase and replace the fonts themselves. Font Folio Version 10 is no longer available for sale (that I can see), so we cannot downgrade to the earlier version of the font.
Is there a reason that the newer version of the font is causing all glyphs to map to a single, incorrect glyph? Did the glyph map for Mathematical Pi LT Std OTF change when moving from FF OTF Version 10 to FF OTF Version 11? Has anyone else had problems with the font?
We have a mixture of files, some of which (client-created) use the Version 10 font and some of which (contractor-created) use Version 11. These two sets of files are now joining into one production stream. We're hoping that there's some systemic cure (such as an updated font that doesn't remap all characters).
Any advice will be welcome.
Thanks,
David Reiffel