I'm not a designer. I dabble, but I have no formal training.
My background is User Experience and User Interface.
A designer has created templates to be used for PDFs. The font is not only light, but the designer has chosen to use a color value that is significantly towards the center of the black/white gradient.
As a result, when I try to read the PDFs that are produced, I have difficulty. I've asked around to other users in my company and they have also complained about the light, gray font.
Unfortunately, the designer is backed up by the brand manager, who claims that the font and color value represents our brand.
If our brand is all about being difficult to use, I would agree, but I need to make the argument that having a document users can read is more important than reflecting a brand.
I'm hoping someone can point me in the direction of some articles or discussions of this issue.